*PLEASE NOTE: OUR CALLS ARE RECORDED.

Our standard Terms and Conditions of sale:

For Consumers, Click here.

For Businesses, Click here.

Bookings taken over the phone* or via email are a contract between the customer and Pestcos Ltd (‘The Company’). ‘The Company’ provides a ‘Council Match’ service and is not affiliated with the Council. ‘Council Match’ service means the service provided by the council in the equivalent area has been researched by ‘The Company’, and the visits, procedures and costs are the same or similar.

After booking if any extra charges (for extra rooms/ visits etc) are required we will contact you for payment. Any questions please do not hesitate to call or email.

6 month guarantee period- Visits as above must be used within six months of the first visit. After this visits will reset and again become chargeable.

Missed or cancelled appointments with less than 24 hours notice incur a charge as detailed on the homepage. If you need to cancel or rearrange our visit you must let us know with 24 hours notice. If our technicians arrives at the agreed appointment date/ time slot and you are not home, or we cannot do the work as expected for any reason not our fault this charge will apply.

We accept all major debit/credit cards, you can also pay through paypal or amazon checkout.

We take payment for the full amount when booking the first visit. You can cancel bookings within seven days, however, if you want us to start work within that time you lose the right to this cooling off period.

We provide a council match service. Our prices are the same as the local council and our services are the equivalent. We are however often able to provide a much faster response, often same or next day. There is a surcharge as detailed on the homepage for a response within 3 days. If a surcharge is applicable we will contact you to take the fee.

If we are unable to visit on the day specified we will contact you to arrange a suitable replacement day and time.

Parking & toll charges

If parking is not provided by the customer, parking costs will be added to the bill. Any toll/ congestion charges will also be added to the bill.

Pricing

Average house sizes based on number of bedrooms are used when we quote over the phone or email. ‘The Company’ reserve the right the amend quotation based on the size of the property upon inspection or survey or should the customer’s requirements change.

In high levels of infestation where our standard service may not be the most appropriate treatment we will advise and recommend the best service and the cost of doing this. As a customer you are within your right to decline an upgraded service but you will be charged should you choose to cancel the agreed service arrangement. For further details please refer to the services page at our web site or call the office landline.

Phone calls

Most of our phone calls are recorded for best practice. We reserve the right to use information in these calls to resolve any problems. At the time a booking is made this is a contract between ‘The Company’ and the customer. The recording acts as proof of this contract and our terms and conditions are in place at this time.

Access

The customer must give ‘The Company’ and their representatives access at the time and date agreed and prepare the property as described when booking the service. If keys are provided they must open and close all locks without any special efforts or skills. Failure to give us access will result in a cancellation/ reschedule fee of £95 for a 1 man team or £190 for a 2 man team (depending on treatment type) (ex VAT).

‘The Company’ cannot be held responsible for triggering any alarm systems. The customer must provide adequate information on disabling and resetting alarms and locks on the premises.

Customers are required to aid the technician in finding parking if necessary. Permits must be provided to the visiting representative if applicable, all parking costs/ toll charges will be added to the bill and borne by the customer.

Payment

‘The Company’ accept the following types of payment-

1. Credit/ debit card (unfortunately we do not accept Amex)
Technicians often hold mobile PDQ card machines and will be able to accept payment directly from customers at the time of the job, alternatively the technician can call payment through to the office.
2. Cheque payments
Cheques should be made out to “‘The Company'” and given directly to the visiting technician/ representative.
3. Invoice- bank transfer/ cheque in the post

(ONLY IF PREVIOUSLY AGREED & CONFIRMED WITH OFFICE)
On successful creation of account with ‘The Company’ we offer payment terms of 7 days to commercial customers.

In effort to protect our staff ‘The Company’ do not accept cash payments unless in extreme circumstances.

**Heat treatments and other deposit jobs with any remaining fees will be taken after treatment automatically unless agreed otherwise**

Cancellation & Deposit Policy

Deposits are NON-REFUNDABLE.

All cancellations incur a charge of 50% of the treatment price.

Making an appointment over the phone or by email is a binding contract between the customer and ‘The Company’, in order to cancel you must do so by either email or over the phone with more than 24 hours’ notice. Last minute phone calls or emails will not be accepted and cancellation fee of the full amount of the job will apply.

By booking in over the phone or email you are entering a contract with Pestcos and you waive your rights to a 14 day cooling off period if the work is due to be carried out within the next 14 days.

Please note our current minimum call out charge is £150+VAT- if we arrive and you do not require our services, this includes if the problem is not a pest or it has been wrongly identified, this call out charge of £150+VAT or 50% of the treatment (whichever is higher) is payable.

If we arrive and you do not require our services, this includes if the problem is not a pest or it has been wrongly identified, this call out charge is payable.

We understand that at last minute things can change and you may not be able to make the appointment, so we are happy to wave the cancellation charge providing the job is re-booked within 7 days (please note: this does not apply for free of charge follow-up visits. You will be charged cancellation for follow-up visits if we are notified of cancellation later than 24 hours before the booking).

**Heat treatments and other deposit jobs with any remaining fees will be taken after treatment automatically unless agreed otherwise**

These terms and conditions are binding and ‘The Company’ will invoice cancellation fees if necessary. Failure to pay cancellation fees within 7 days will mean the debt will be passed to our debt recovery specialists, in this case, the third party recovery agents exercise the right to also recover their costs which will increase the charge significantly.

Cancellation fees apply to the following:

• No show by customer at visit date/time of technician.
• Non-compliance with preparation list as supplied by company.
• Customer cancellation.

Making an appointment over the phone or by email is a binding contract between the customer and ‘The Company’, in order to cancel you must do so by either email or over the phone with more than 24 hours’ notice. Last minute phone calls or emails will not be accepted and cancellation fee of the full amount of the job will apply.

Emergency jobs must be pre-paid in full or part paid if agreed. The full payment acts as a deposit and the full fee is therefore NON-REFUNDABLE in any case. (Note: Unless for unforeseen circumstances we are a fault for not attending in the allocated day).

Claims

Once a treatment has been carried out there are no grounds for a refund. ‘The Company’ carry out treatments at the customer request. Treatments cannot be ‘un-done’ without significant cost (often more than the treatment itself).

If a customer has a problem with any of the work ‘The Company’ undertake they are politely asked to voice all concerns in an email to – contact@pestcos.co.uk.

Our policy is to respond within 7 working days.

If necessary we will investigate all claims and complaints in order to present the best possible rectification. Any damage caused by us will be paid for ONLY if contractors/ materials are ordered through or accepted by ‘The Company’ PRIOR to rectification works.

Anything beyond the above will be done through our insurance, a copy of which can be seen at the bottom of the page.

Treatment

Treatment terms and conditions are provided with the job report (usually emailed). If this is not the case you can request a copy from the office by email.